Please note that a credit card on file is required to hold all appointments.
Raw Elements understands that sometimes schedules change and therefore requests at least 24 hours notice when canceling or rescheduling your appointment. Appointments canceled within 24 hours will incur a charge of 50% of the service amount.
Appointments made within 24 hours may be canceled or modified at least 4 hours prior to the appointment time to avoid a charge of 50% of the service amount.
If you are over 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 100% of the service scheduled. Raw Elements highly values your time and feels that it is fair to honor the same policies that we hold our clients to. Should Raw Elements need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honor 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.
We greatly appreciate your continued patronage!
Raw Elements Management